Their customer service for sellers is non-existent. They conveniently “lose” items that you send them and list items inaccurately. Just try to get in touch with customer service – a complete waste of time. Frankly, you would be much better off taking your clothing and accessories to a local consignment shop or selling on your own on Poshmark or eBay.

  • All reviews are verified through a proprietary 7-point moderation process to ensure they are real and authentic.
  • We don’t just think outside the box, we lose the box altogether to make room for unique leather bag designs you’ll be hard-pressed to find anywhere else.
  • Then they were “lost by UPS” My shipping address was correct and I receive UPS to my home weekly.
  • I had to return them because they were listed incorrectly on the website.
  • I have never received anything that was the least bit worn or shoddy in any way.

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The RealReal has a large selection of pre-owned items for luxury resale. They sell men’s fashion and women’s merchandise as well as art pieces from well-known artists.

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If it were not for her patience, determination, and know how this never would have been solved. As a new seller on The RealReal, I’m completely dissatisfied with the entire experience. The representative I was assigned set up a Zoom meeting, then asked if I wanted to do a call instead, which I agreed. I was requested take photos and submit prior to the call. I sent the items and was shocked at the low appraisals. I compared my items to same items on their site, and the pricing is all over the place.

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All in all, this Real Mushrooms review believes their products are worth the buy. It seems like it safe , but it’s your responsibility to do your diligence every time you are embarking on a transaction online. Keep in mind that even reputable businesses have complaints and unhappy review express customers . I ordered a pair of women’s shoes online, but they arrived and were Men’s shoes. I had to return them because they were listed incorrectly on the website. TheRealReal would not reimburse me for the full amount because they said they don’t reimburse shipping.

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They finally sent a return label for me to return the incorrect dress and now after 3 weeks of me contacting customer service, they have still not found the dress I ordered. No one ever reached out for an apology or to give any explanation. I asked for a refund and they would only give me a partial refund and partial store credit. I purchased a dress which is advertised as Size Small, but when I received it, I found it is size M. They said they will call me back, but they never did. The customer service person named patrick was very rude and he said it is my own fault and he just hung up on me. this is the last time I will purchase anything from the Real Real. Real Watch Company was founded with the ambition to offer designer watch brands for less.